Welcome to the West Lothian Social Policy Customer Satisfaction Survey 2024/25
Your feedback matters to us.
It is important to us that we know what you think about our services and if there are any ways we can make it better. If you have used or accessed any Children, Community Care, Mental Health or Business Support services in social policy since April 2024 we have some questions we would like to ask you about us and our work with you. If you have accessed a number of different services in Social Policy, you can complete a feedback form for each service.
Please help us by completing our online customer feedback form.
The survey will ask you to select the service area and team/service that have been working with you. If you are unsure of which service(s) and/or team you need to select the table below is a quick guide to our service areas in Social Policy.
Service | Service Area | Service Team |
|---|
Children Services | Children and Family Support | Reviewing Officers |
| | Families Together |
| | Inclusion and Support Service - Early Years |
| | Inclusion and Support Service -Parenting |
| | Inclusion and Support Service - Attendance |
| | Inclusion and Support Service -Mental Health and Wellbeing |
| | | Listen and Link |
| | Education Team |
| Childcare and Protection | Children and Families Social Work |
| | Through Care and Aftercare Team |
| | Child disability Service |
| Residential and Placement Services | Family Placement Team |
| | Domestic & Sexual Assault Team (DASAT), |
| | DASAT Women's Service and Almond Project |
Community Care - Adults | Adults Assessment and Care Management | Adults Learning Disability/Autism Team |
| | Adults with Physical Disability Team |
| Adults Day Support | Pathways day service |
| | Eliburn day service |
| | Community Inclusion Team |
| | Ability Centre |
| Adults Residential and Respite | Deans House and Burnside (LD Residential Unit) |
| Adult Support and Protection | Adult Support and Protection |
| Occupational Therapy/ Assessment & Review | Occupational Therapy |
| | Community Equipment Store |
| | Assessment and Review Team |
Community Care - Older People | Care Homes | Whitdale Care Home |
| | Limecroft Care Home |
| | Craigmair Interim Care Home |
| | Burngrange Care Home |
| Housing with Care | Colinshiel Court |
| | Dickson Court |
| | Almondvale Gardens |
| | Rosemount Gardens |
| | Brucefield House |
| | Norvell Lodge |
| | Holmes Gardens |
| | Cunnigar House |
| Older people assessment and care | Older People social work team |
| | | Older Peoples social work team St Johns Hospital |
| Support at home | Crisis Care Team |
| | Home Safety Service |
| | Reablement |
| | Interim Care Team |
| | Falls assessment |
| ASCET | Adult Social Care Enquiry Team |
| SCET | Social Care Emergency Team |
Mental Health and Addictions | | Mental Health Outreach and Day Services and Addictions |
| | AWI/Mental Health Team |
| | Community Addictions |
| | Community Mental Health Team |
| | Adults Mental Health Team |
Business Support | Administration | Social Work Administration |
| Business Support Service | Learning and Development |
| | Contracts and Commissioning Team |
| | Policy and Strategy |
| | Performance and Quality |
| ASCET | Adult Social Care Enquiry Team |
| SCET | Social Care Emergency Team |
