Customer Feedback - Your Views Matter

Welcome to the West Lothian Social Policy Customer Satisfaction Survey 2024/25

Your feedback matters to us.

It is important to us that we know what you think about our services and if there are any ways we can make it better. If you have used or accessed any  Children, Community Care, Mental Health or Business Support services in social policy since April 2024 we have some questions we would like to ask you about us and our work with you. If you have accessed a number of different services in Social Policy, you can complete a feedback form for each service.

Please help us by completing our online customer feedback form.

Social Policy Customer Survey (opens new window)

The survey will ask you to select the service area and team/service that have been working with you. If you are unsure of which service(s) and/or team you need to select the table below is a quick guide to our service areas in Social Policy.


Service Area

Service Team

Children Services

Children and Family Support

Reviewing Officers



Families Together



Inclusion and Support Service - Early Years



Inclusion and Support Service -Parenting



Inclusion and Support Service - Attendance



Inclusion and Support Service -Mental Health and Wellbeing


Listen and Link



Education Team


Childcare and Protection

Children and Families Social Work



Through Care and Aftercare Team



Child disability Service


Residential and Placement Services

Family Placement Team



Domestic & Sexual Assault Team (DASAT),



DASAT Women's Service and Almond Project 

Community Care - Adults

Adults Assessment and Care Management

Adults Learning Disability/Autism Team



Adults with Physical Disability Team


Adults Day Support

Pathways day service



Eliburn day service



Community Inclusion Team



Ability Centre


Adults Residential and Respite

Deans House and Burnside (LD Residential Unit)


Adult Support and Protection

Adult Support and Protection


Occupational Therapy/ Assessment & Review 

Occupational Therapy



Community Equipment Store



Assessment and Review Team

Community Care - Older People

Care Homes

Whitdale Care Home



Limecroft Care Home



Craigmair Interim Care Home



Burngrange Care Home


Housing with Care

Colinshiel Court



Dickson Court



Almondvale Gardens



Rosemount Gardens



Brucefield House



Norvell Lodge



Holmes Gardens



Cunnigar House


Older people assessment and care

Older People social work team


Older Peoples social work team St Johns Hospital


Support at home

Crisis Care Team



Home Safety Service






Interim Care Team



Falls assessment



Adult Social Care Enquiry Team



Social Care Emergency Team

Mental Health and Addictions


Mental Health Outreach and Day Services and Addictions



AWI/Mental Health Team



Community Addictions



Community Mental Health Team



Adults Mental Health Team

Business Support


Social Work Administration


Business Support Service

Learning and Development



Contracts and Commissioning Team



Policy and Strategy



Performance and Quality



Adult Social Care Enquiry Team



Social Care Emergency Team