Customer Feedback - Your Views Matter

Welcome to the West Lothian Social Policy Customer Satisfaction Survey 2023/24

Your feedback matters to us.

It is important to us that we know what you think about our services and if there are any ways we can make it better. If you have used or accessed any  Children, Community Care, Mental Health or Business Support services in social policy since April 2023 we have some questions we would like to ask you about us and our work with you. If you have accessed a number of different services in Social Policy, you can complete a feedback form for each service.

Please help us by completing our online customer feedback form.

Social Policy Customer Survey (opens new window)

The survey will ask you to select the service area and team/service that have been working with you. If you are unsure of which service(s) and/or team you need to select the table below is a quick guide to our service areas in Social Policy.

Service

Service Area

Service Team

Children Services

Children and Family Support

Reviewing Officers

 

 

Families Together

 

 

Inclusion and Support Service - Early Years

 

 

Inclusion and Support Service -Parenting

 

 

Inclusion and Support Service - Attendance

 

 

Inclusion and Support Service -Mental Health and Wellbeing

 

 

Education Team

 

Childcare and Protection

Children and Families Social Work

 

 

Through Care and Aftercare Team

 

 

Child disability Service

Children and Justice

Justice Services

CPO Unpaid Work

 

 

Throughcare Team

 

 

Youth Justice Team

 

 

Assessment & Early Intervention and Drug Treatment & Testing Orders Team

 

 

HMP Addiewell Prison Based Social Work

 

 

Community Justice

 

Residential and Placement Services

Family Placement Team

 

 

Residential House - Torcroft & Whitrigg

 

 

Domestic & Sexual Assault Team (DASAT),

 

 

DASAT Women's Service and Almond Project 

Community Care - Adults

Adults Assessment and Care Management

Adults Learning Disability/Autism Team

 

 

Adults with Physical Disability Team

 

Adults Day Support

Pathways day service

 

 

Eliburn day service

 

 

Community Inclusion Team

 

 

Ability Centre

 

Adults Residential and Respite

Deans House and Burnside (LD Residential Unit)

 

Adult Support and Protection

Adult Support and Protection

 

Occupational Therapy/ Assessment & Review 

Occupational Therapy

 

 

Community Equipment Store

 

 

Assessment and Review Team

Community Care - Older People

Care Homes

Whitdale Care Home

 

 

Limecroft Care Home

 

 

Craigmair Interim Care Home

 

 

Burngrange Care Home

 

Housing with Care

Colinshiel Court

 

 

Dickson Court

 

 

Almondvale Gardens

 

 

Rosemount Gardens

 

 

Brucefield House

 

 

Norvell Lodge

 

 

Holmes Gardens

 

 

Cunnigar House

 

Older people assessment and care

Older People social work team

  

Older Peoples social work team St Johns Hospital

 

Support at home

Crisis Care Team

 

 

Home Safety Service

 

 

Reablement

 

 

Interim Care Team

 

 

Falls assessment

 

ASCET

Adult Social Care Enquiry Team

 

SCET

Social Care Emergency Team

Mental Health and Addictions

 

Mental Health Outreach and Day Services and Addictions

 

 

AWI/Mental Health Team

 

 

Community Addictions

 

 

Community Mental Health Team

 

 

Adults Mental Health Team

Business Support

Administration

Social Work Administration

 

Business Support Service

Learning and Development

 

 

Contracts and Commissioning Team

 

 

Policy and Strategy

 

 

Performance and Quality

 

ASCET

Adult Social Care Enquiry Team

 

SCET

Social Care Emergency Team