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Support at Home Service

The Support at Home Service was launched in 2012 and incorporates the Home Safety Service, Crisis Care, Re Ablement, Falls Assessment and Prevention and Apetito frozen meals.

Re Ablement

Re-ablement provides a short term assessment service, ordinarily for no longer than six weeks with reviews of your progress at regular intervals.  The approach that we take in re-ablement is that rather than carry out tasks for you, we will support and encourage you to do a range of daily living tasks needed for everyday life. The level of service we offer will vary depending on the progress you make during the assessment period. 

At the end of your assessment, and providing you meet the eligibility criteria for paid services (please see links to related documents), for example a care at home package we will discuss this with you as part of your reviews and look at the commissioning options that are available to you.

Falls Assessment and Prevention

This service, staffed by a falls assessor, takes referrals and provides a falls assessment as the result of a fall in the community, the aim being to intervene quickly when someone has fallen to try and reduce the risk of further falls and admissions to hospital.

In addition there are enhanced partnership arrangements with council, health and fire service colleagues in order to reduce the risk of falls through joint visits, medication reviews and fast track installation of equipment

Home Safety Service

Home Safety Service offer a broad range of technology designed to keep someone safe at home or summon assistance in an emergency situation.  Services are mainly used by older people or people with disabilities but can also support people with significant health problems.  To find out more and apply, click here. link to page to apply

Apetito Meals

Frozen meals delivered to the service user's door.

Crisis Care

Is a 24-hour service which works directly in partnership with Careline and assists anyone in West Lothian who has fallen, raises an alert through their Telecare equipment or is experiencing a crisis. The team will offer short term support in order to enable those in crisis to stay at home.
The Crisis Care Team can be contacted through Careline on 01506 418784.

The Crisis Care Team in partnership with the Scottish Ambulance Service have developed a falls pathway which can avoid the need for someone to be taken to hospital.  The Scottish Ambulance Service will complete an assessment to determine if it is appropriate to leave someone at home with the support of Crisis Care.

Fire Safety

Support at Home Services is working in partnership with the Scottish Fire & Rescue Service to encourage residents of West Lothian to have a free 'Home Fire Safety Visit'.  Free Home Fire Safety Visit


Contact Us

Telephone (during office hours) 01506 284440, select option 1.

Email -


Data Protection

All personal information is held and processed by West Lothian Council in accordance with Data Protection legislation. For more information, please refer to the page of the council's website or request a copy of the privacy notice by telephoning 01506 284440.

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