Service Performance

Information on how well the Community Equipment Store is running

Equipment Services (2022/23)

Deliveries and Collections
  •  Received 14,620 referrals for equipment from 383 professionals.
  •  42% of equipment was delivered within 1 day.
  •  70% of equipment was delivered within 3 working days.
  •  63% of equipment was collected within 5 working days.
Recycling and Servicing
  • Recycled 53% of equipment, equating to 9,061 items at a value of £1,737,587.
  • 4,570 equipment items were serviced.

Continence Service (2022/23)

Absorbent Products
  • 10,276 orders delivered to 2,794 clients.
  • 60,112 items delivered at a value of £289,513.
Urology Products
  • 9,273 orders processed to Pharmacies for 1,100 clients.
  • 29,360 items processed at a value of £453,080.