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Community Equipment Store

The Community Equipment Store provides a range of equipment, issued on loan following an assessment of need by professional health and social work staff. Equipment is issued to a wide variety of people who require assistance in order to remain independent in the community. The equipment ranges from toileting aids (including a range of continence products) to more specialised beds and hoists.

What is the Community Equipment Store?

  • The Community Equipment Store (CES) is a jointly funded by West Lothian Council and NHS Lothian.
  • The service arranges the delivery, uplift and maintenance of equipment to support people with physical disability, frailty or following surgery to remain at home for as long as possible.
  • The service also manages the delivery of continence products in West Lothian.

How do I apply?

To request an assessment for nursing equipment to support you at home (such as a commode) or physiotherapy equipment to improve your mobility (such as a walking frame), please contact your local Health Centre.

To request an assessment for Occupational Therapy equipment to improve your ability to carry out daily living tasks (such as a raised toilet frame or a bath seat) please contact the Adult Social Care Team (ASCET) on 01506 284848, Option 2.

How much does it cost?

West Lothian Council introduced new Eligibility and Contributions policies on 1 October 2018. The policy introduced eligibility thresholds based on need and level of risk and the Contributions policy introduces financial assessment for the provision of equipment & adaptations based on ability to pay. The cost of personal care is exempt from this process. (See policies in Related Documents).

Service Standards

  • All deliveries will be made within 3 working days of receipt of order at the CES, providing stock is available.
  • All collections will be made within 4 working days of receipt of request at the CES.
  • Emergency requests will be prioritised and delivered the same or next working day, providing stock is available.
  • Equipment will be clean, installed safely and, where appropriate, serviced according to manufacturer's recommendations.
  • If breakdowns cannot be repaired, the equipment will be replaced.
  • Instruction leaflets will be issued with equipment deliveries.
  • Complaints will be responded to within 3 working days.
  • A minimum of 42% of all stock issued will come from our cleaning and refurbishment activities.
  • All enquiries will be dealt with promptly and courteously and client confidentiality will be respected at all times.
  • We will measure our performance against our standards and expect high levels of customer satisfaction.
  • We will monitor, review and update the range of equipment available through the Community Equipment Store.
  • The Continence Delivery Service will meet the reasonable delivery requirements of clients including the use of discreet packaging.
  • Continence deliveries will be arranged in advance by telephone. Emergency requests for continence products will be delivered same or next working day if product is available.

Contact:

Community Equipment Store
St John's Hospital
Howden Road West
Livingston
West Lothian
EH54 6PP

  • Equipment Queries - 01506 523335
  • Continence Products - 01506 523339
  • Email: ces@westlothian.gov.uk
  • The CES is located to the rear of St John's Hospital

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