Community Equipment Store

The Community Equipment Store provides a range of equipment, issued on loan following an assessment of need by professional health and social work staff. Equipment is issued to a wide variety of people who require assistance in order to remain independent in the community. The equipment ranges from toileting aids (including a range of continence products) to more specialised beds and hoists.

What is the Community Equipment Store?

  • The Community Equipment Store (CES) is a jointly funded by West Lothian Council and NHS Lothian.
  • The service arranges the delivery, uplift and maintenance of equipment to support people with physical disability, frailty or following surgery to remain at home for as long as possible.
  • The service also manages the delivery of continence products in West Lothian.

How do I apply?

To request an assessment for nursing equipment to support you at home (such as a commode) or physiotherapy equipment to improve your mobility (such as a walking frame), please contact your local Health Centre.

To request an assessment for Occupational Therapy equipment to improve your ability to carry out daily living tasks (such as a raised toilet frame or a bath seat) please contact the Adult Social Care Team (ASCET) on 01506 284848, Option 2.

How much does it cost?

West Lothian Council introduced new Eligibility and Contributions policies on 1 October 2018. The policy introduced eligibility thresholds based on need and level of risk and the Contributions policy introduces financial assessment for the provision of equipment & adaptations based on ability to pay. The cost of personal care is exempt from this process. (See policies in Related Documents).

How do I return items?

You can now Return Items to the Community Equipment Store online. Alternatively, you can phone the Community Equipment Store on 01506 523335 to return items.

Please note that we cannot accept returns of bannisters and handrails.

Service Standards

  • All deliveries will be made within 3 working days of receipt of order at the CES, providing stock is available.
  • All collections will be made within 4 working days of receipt of request at the CES.
  • Emergency requests will be prioritised and delivered the same or next working day, providing stock is available.
  • Equipment will be clean, installed safely and, where appropriate, serviced according to manufacturer's recommendations.
  • If breakdowns cannot be repaired, the equipment will be replaced.
  • Instruction leaflets will be issued with equipment deliveries.
  • Complaints will be responded to within 3 working days.
  • A minimum of 42% of all stock issued will come from our cleaning and refurbishment activities.
  • All enquiries will be dealt with promptly and courteously and client confidentiality will be respected at all times.
  • We will measure our performance against our standards and expect high levels of customer satisfaction.
  • We will monitor, review and update the range of equipment available through the Community Equipment Store.
  • The Continence Delivery Service will meet the reasonable delivery requirements of clients including the use of discreet packaging.
  • Continence deliveries will be arranged in advance by telephone. Emergency requests for continence products will be delivered same or next working day if product is available.

Contact:

Community Equipment Store
St John's Hospital
Howden Road West
Livingston
West Lothian
EH54 6PP

  • Equipment Queries - 01506 523335
  • Continence Products - 01506 523339
  • Email: ces@westlothian.gov.uk
  • The CES is located to the rear of St John's Hospital

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