Analogue to digital switch over customer information

Information on the analogue to digital switch over for West Lothian Careline customers

Analogue to digital switch over.

If you are currently a Home Safety service user where you can get help from West Lothian Careline by pressing your pendant (help button), there will soon be some changes to the technology we use. This will not affect how you access the 24hr emergency help from West Lothian Careline, but it will change some of the equipment you have and also the contact numbers used to call you or your keyholder.

Why is the Home Safety Service changing? 

By 2025 telephone companies in the UK are switching off analogue telephone services and replacing it with digital internet protocol (IP) technology. Around for decades, analogue lines are now harder to maintain making them less reliable. Currently, your alarm is connected to your analogue telephone line which is used to send the emergency calls to West Lothian Careline. 

Still have Questions about switching to digital telecare? 

If you would like to discuss the analogue to digital transition please contact West Lothian Careline by pressing your pendant or by telephoning on 0330 6782396.  Alternatively, you can send an email to: supportathomeservices@westlothian.gov.uk

 

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